Frequently Asked Questions
Everything you need to know about shopping with JustFab
How does the JustFab VIP membership work?
As a VIP member, you get exclusive access to styles at up to 30% off retail prices. Each month, visit your boutique by the 5th to 'Shop' or 'Skip the Month.' If you don't skip, your credit card will be charged $49.95 for a member credit that can be used toward any future purchase.
What is your return and exchange policy?
We offer free exchanges and easy returns within 60 days of purchase. Items must be in new, unworn condition with original packaging. You can opt for a full refund or a member credit to use on your next style.
How long does shipping take and what are the costs?
Standard shipping is free for VIP members on orders over $49 within the contiguous United States. Orders typically arrive within 4-7 business days. Expedited and 2-day shipping options are available at checkout for an additional fee.
How do I ensure I am ordering the correct shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and closed-toe shoes, or checking our 'True to Size' user reviews for specific fit feedback.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and interest-free installment plans through Klarna for eligible orders.
Can I cancel my VIP membership at any time?
Yes, you may cancel your VIP membership at any time without any further obligation. Simply contact our 24/7 Fashion Consultants via phone or live chat to process your cancellation request.